Privacy Policy

We collect the information you choose to give us through this website — most commonly your name, email address and phone number, along with whatever you tell us about your situation in a message or referral.

If you submit a referral on behalf of someone else, we ask that you share only the minimum needed to make the introduction. We gather details directly from the person referred rather than asking you to pass on clinical, diagnostic or other sensitive personal information.

We use the information you provide to respond to your enquiry, follow up on a referral, coordinate services on your behalf, and stay in contact as things move forward.

We may also use it to keep records of the support we provide, to improve how our services work, and to meet the reporting obligations that apply to community health and human-services organizations.

We do not sell your information, and we do not share it for advertising purposes.

To coordinate care and connect you with community resources, we may share relevant information with providers, agencies or partner organizations involved in your support — and only to the extent needed to help. We do this with your knowledge, and we follow the confidentiality rules that apply to the services you receive.

We may also disclose information where we are required to by law.

Messages and referrals submitted through this website are delivered to Critique Wellness through a secure third-party form service. That service processes the submission so that it reaches our team and is protected against automated abuse.

Information submitted through this website travels over an encrypted connection.

We keep information for as long as it is needed to provide support and to meet our recordkeeping and reporting obligations. When it is no longer needed, we dispose of it securely.

You can ask us what information we hold about you, request a correction, or ask us to stop contacting you at any time. Contact us using the details below and we'll help.

Some of our services support young people and families. Where a young person is involved, we work through a parent, guardian or authorized representative as required, and we handle that information with the same care described here.

We may update this policy from time to time. The current version always appears on this page.